Terms of Service

Last updated: August 24, 2026

1. Agreement

These Terms are a binding contract between you and Sam Miller, doing business as MentionAudit (“we”), and govern your use of the MentionAudit website, dashboard, and APIs (the “Service”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service for an organization, you confirm you have authority to bind it.

2. Accounts

  • You must be at least 16 and able to enter a contract. The Service is intended for business use.
  • You are responsible for your credentials and for all activity under your account, and will keep your registration details accurate.

3. Billing

  • Prices and plan limits are shown on our pricing page and confirmed at checkout. Payments are processed by Stripe; we never store full card numbers.
  • Subscriptions renew automatically each billing period until you cancel from your account settings. Cancellation stops the next renewal; fees already paid are non-refundable except where required by law.
  • Prices exclude taxes, which you are responsible for. We may change prices with at least 30 days’ notice, effective from your next renewal.
  • If a payment fails we may suspend the Service after notice.

4. Acceptable use

You agree not to:

  • break any law or infringe anyone’s rights, including intellectual-property and privacy rights;
  • submit personal data about individuals as audit input — the Service is for brand and competitive analysis;
  • reverse-engineer, scrape, or resell the Service, or bypass its quotas, rate limits, bot protection, or authentication;
  • upload malware or otherwise interfere with the Service or its users.

We may suspend or terminate access if we reasonably believe these rules have been violated.

5. AI-generated content

The Service uses third-party AI models to generate and analyze content about your brand and competitors. AI output may be inaccurate, incomplete, or vary between runs, and is provided as informational analysis only — not as professional advice or a guaranteed factual record. Review it before relying on it or sharing it.

6. Your content

You own the inputs you submit and the audit results generated for you. You grant us a license to host, process, and transmit that content (including to AI and search providers) solely to operate, secure, support, and improve the Service. We may use aggregated, de-identified data that does not identify you or any individual. You confirm you have the right to submit the content you provide.

7. Our intellectual property

The Service, including its software, design, and brand, is owned by us. We grant you a limited, non-exclusive, non-transferable, revocable license to use it under these Terms. All other rights are reserved.

8. Disclaimer of warranties

To the maximum extent permitted by law, the Service and all AI output are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted operation.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising from these Terms or the Service will not exceed the greater of the amount you paid us in the twelve months before the claim or one hundred U.S. dollars ($100). Some jurisdictions do not allow these limitations, in which case they apply to the fullest extent permitted.

10. Indemnification

You will defend and indemnify us against third-party claims and related costs (including reasonable attorneys’ fees) arising from your content, your use of the Service in violation of these Terms or the law, or your infringement of any third-party right.

11. Termination

You may cancel at any time from your account settings. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or expose us to legal or security risk. On termination your access ends and your data is handled under the retention terms in our Privacy Policy. Sections 6 through 10 and 12 through 14 survive termination.

12. Changes

We may modify the Service and these Terms. For material changes to these Terms we will give at least 30 days’ notice by email or in-product notice; continued use after the effective date is acceptance. If you do not agree, cancel your subscription.

13. Governing law

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in that jurisdiction, and both parties consent to their jurisdiction. Before filing, you agree to contact us at [email protected] and attempt to resolve the matter in good faith for 30 days.

14. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between us on this subject and supersede prior agreements.
  • Severability. If any provision is unenforceable, the rest remains in effect.
  • Assignment. You may not assign these Terms without our consent; we may assign them in a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for failures caused by events outside its reasonable control.
  • Notices. We may notify you at your account email or in the dashboard. Notices to us go to [email protected] or the address in our Privacy Policy.

15. Contact

[email protected]. See also our Privacy Policy.